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General Characteristics
Responsible for responding to inquiries and providing information to customers calling into a service hotline.
Records all customer contact information in a call log. Evaluates situation, determines appropriate response
and escalates to designated specialist/resource for resolution of customer’s problem or complaint. Tracks
issues escalated for resolution to ensure customer receives a timely response. Must have knowledge of the
enterprise’s business/products and demonstrate strong customer focused skills.
Dimensions
Education:
Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information
Systems, Business Administration, or other related field. Or equivalent work experience.
Experience:
0 to 2 years of related work experience.
Complexity:
Learner/entry level role. Provides customer hotline services of low to medium complexity. Functions, somewhat
independently, under general direction of more senior customer service representatives, supervisors or
managers. Generally follows documented procedures and checklists.
Job Type: Contract
Pay: From $15.00 per hour
Schedule:
Experience:
Work Location: On the road
Contractor
$47k-62k (estimate)
05/01/2024
08/27/2024
techarmy.com
Hollywood, FL
<25
The job skills required for Technical Support Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.